Call Recording

In addition to specific caller data captured about each caller, your Capture the Call database can include a digital recording of each call. Our call record feature allows you to save conversations in an mp3 format and to easily replay conversations. Our experience has shown that by reviewing calls on a regular basis helps your sales team to sharpen selling skills, identify missed or miss handled opportunities and highlight training or objection handling shortfalls.

KEY DIFFERENCE

~ Presently, Capture the Call keeps the files for your calls for up to one year. We don't just keep selected calls we keep ALL calls. In most cases you will find that our competition only holds them for as little as one week but most are deleted in 30 days. We make sure that when you need that recording you can find it.

Capture the Call provides a powerful, easy to use contact-management features: All calls are tracked and logged into the system. The person who takes the call can take notes on the call and the sales manager or owner can see the progress of the call in the tool. They can easily see the first and last call, total amount of time we have spent with this prospect, where the caller is responding from and much more.

Capture the Call has taken it one step further though. Enter ANSWER CENTER . With this exciting tool call-handlers and sales representatives can flag the status of a lead through the sales cycle, from first contact through closing. A journal feature allows colleagues to attach notes and comments to an individual call. The call handler can also assign a dollar value to each call which triggers a color code to highlight on the detailed call report.

The value of this tool is remarkable. Imagine the power of a tool that flags leads, tells you the sales manager or owner how much that lead was worth AND that you just lost it. By simply employing our Answer Center strategy & by checking the data a few times a day you can now see all the business that was invisibly lost ~ in time to do something about it.

Using our real time email feature, you can forward any call recording as an email message to as many as recipients as you wish. Imagine being a sales manager with the ability to identify a lost opportunity in real time. Now, take the notes on the botched call and the actual inbound call itself and send it from the comfort of your office to a sales person who you feel can handle the call. That person has the same amount of data the initial handler did. Statistically they should be able to go back after that lead and convert it. From the managers perspective the email serves as a time stamp for holding staff accountable to follow-up on the hot leads.

Calls may be saved as MP3 files on your personal PC for archiving if the year storage is not enough or you wish to make train CD's for your sales team.

 

By law we must notify your customers that you may be recording the call therefore a recording notifies each caller "to assure the highest quality customer service, this call is recorded" before the call is connected.